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A short summary of our order history:

Hülsta box spring bed ordered 10 January 2015 - delivery date given beginning of April (price - more than €7000) 50% deposit paid.

Bed delivered end of April - incorrect item delivered

Letter sent requesting compensation (to date, no reply)

Bed finally delievered 11 July 2015 (Balance paid)

On the same day the automatic mechanism of the headrest failed to work.

17 July workman visited- unable to fix bed. Spare part ordered

27 July headrest on bed still not working. (I have been trying to reach their customer service line for the last three hours - but without success)

During this time it has been very difficult to contact the company - they fail to respond to letters by post. It is not possible to reply to their texts. It is extremely difficult to reach their customer service telephone lines as the phone just rings out and after 10 or 15 minutes switches off automatically. (This also happens when staff members try to contact the Mannheim office.) We have requested contact per E-Mail but they have not done this. We have also attempted to contact Hülsta but they were also unhelpful.