Kommentieren
Drucken
PDF
Regelverstoß
Beschwerde merken
Verlauf verfolgen
dem Autor eine Nachricht schreiben
Hermes:
Surfboard beschädigt
Hermes:
Keine Zustellung nur Sortierung
Startseite > Post und Telekommunikation > Brief- und Paketzusteller > Hermes > gelöste Beschwerde-Nr.: 152738
|
81 Views | 03.11.2017 | 09:32 Uhr
Hermes Germany GmbH (Hamburg)
Gepäck mit Hermes / Deutsche Bahn ist noch nicht eingetroffen
Bestell-/Kundennummer: 82100055237958
My luggage is stuck at "30.10.2017 Die Sendung ist bisher nicht am Hermes Verteilzentrum Halle eingetroffen. "
Hello,
I'm trying to get a status update of my baggage as it did not arrive in my apartment yesterday as expected 02.11. The order number is as follows: 82100055237958
I have called your customer hotline but have been redirected to a different number and my German is not so good why I am sending you an e-mail.
The last update on your tracking website is: 30.10.2017 The shipment has not yet arrived at the Hermes distribution center in Halle. It is already the 3rd of November and still no updates, I need my luggage already.
ofortantwort13.11.2017 | 08:41
Abteilung: Social Service
Dear Mr. Aaron Roselo,
Thank you for contacting Hermes and bringing your issue to our attention.
According to the information available to me the sender has generated an order; yet, up today Hermes has not received the item. As soon as the item is forwarded to Hermes it will be delivered as soon as possible.
Please contact the hotel manager in Austria as he can you provide with more details regarding your luggage.
I hope this information was helpful.
With best regards,
Your Social Service-Team
Link vorschlagen
Beschwerde ist gelöst