primastrom GmbH (Berlin)
Gefälschter Vertrag und Falsche Vodafone-Berater
Bestell-/Kundennummer: Kundennumer (GAS): 7890316384, Auftrags-Nr.: AFT-GAS-00589013 /
On November 19th, 2018 (or November 18th, 2020) three people came who pretended to be Vodafone employees. You have informed us that you would like to switch cables. With this changeover, we would benefit from both telephone and electricity prices. You then asked for my contact details, bank details and EnBW for the meter numbers. I didn't think of anything else. I signed the cable changeover. After a few days I received a letter from Vodafone stating that it was a contract change that I did not want and did not sign. I then recalled this, it was accepted so far. After another 12 days there was another letter from prima-Strom which was very suspiciously dated 10 days earlier, with a changeover and a new contract for two years. I haven't signed any electricity contracts. The next day I immediately wrote a cancellation to prima-Strom. I also called. I didn't get out of this unwanted contract.
In addition, I am apparently not the only one who is being cheated by Vodafone and prima-Strom.
05.02.2021 | 08:02
Abteilung: Kundenbetreuung
Sehr geehrter Herr Kütük,
bezüglich Ihrer Anfrage teilen wir Ihnen mit, dass wir Sie bereits mit unserem Schreiben vom 15.01.2021 informiert haben, dass Ihre Verträge schnellstmöglich beenden werden. Die Beendigung erfolgte zum 27.01.2021.
Eine Rückabwicklung war nicht mehr möglich.
Wir hoffen in Ihrem Sinne eine zufriedenstellende Lösung erzielt zu haben und stehen für etwaige Rückfragen gern zur Verfügung.
Mit freundlichen Grüßen
Ihr primastrom-Team