Durch S-Bahn Berlin endgültig nicht gelöste Beschwerde. | 317 Views | 12.05.2019 | 22:03 Uhr
geschrieben von K. De beer

S-Bahn Berlin GmbH (Berlin)

Angegriffen von S-Bahn Kontrolleur

Bestell-/Kundennummer: Feststellungsbeleg: 5304221292441

Aggressive Kontrolleur attacks me, grabs my phone and wants to destroy it 'along with all my possessions', hurts me and shakes me around. 13:00 Sunday afternoon

Sunday, 5.05.2019, 13:02

SCHLAGWORTE


To whom this may concern at the S-Bahn-Berlin:

Even though the German I speak is better than the German your 'Kontrolleurs' speak, I am so upset at the moment that I am simply going to write in English.

If I don't hear anything back soon, I go to the Police and I will make a case against you.

Today I went swimming in town. A friend dropped me off at the Pankow-Heinersdorf S-Bahn stop.
Since I waited for more than 25minutes and no Ersatzverkehr bus was coming, I took the S-Bahn for one stop to Blankenburg, where I wanted to get on a bus going to Karow.

During this trip, I did not stamp my ticket. I got controlled and right away told the guy, let's call him Attacker A, that I had no ticket and that we need to get out since I need to be in Blankenburg in any case.
He called his colleague, let's call him Kontrolleur B, who took my info and printed out my fine.

Since we stood outside on the platform, while waiting for Kontrolleur B to finish up, I asked Attacker A what is up with the absolute disaster at the bus station downstairs during the week.
I deliberately didn't buy a ticket since I always buy tickets (easy to prove via our tax files) but that these last weeks the mess of S-Bahn and Ersatzverkehr meant, that I was traveling on average (if I am lucky) 2 hours to and 2 hours from my destination. (4 hours in a car I can be on the other side of the country, here we are talke the distance of Bornholmerstraße to Karow.)
A trip which should take 20 minutes at the most.
And which is an absolute horror for old people, mothers with babies or people traveling with young children.

I asked Attacker A, what is his opinion about that?
He, right away - with support from Kontrolleur B, eventhough he kept himself out of it - became aggressive, stating that I am lying (please do check, if you doubt my statement, I am sure I can get you easily a 1000 signatures of people, who does the same trip and has the same problems, and then we can all also easily lodge complaints), that if it takes that long, I should walk, etc.
The conversation very quickly escalated and when Attacker A, stepping very close to me and having his face close to mine asked repetitively 'What do you expect.? HU? What do you expect? Do you want a helicopter just for yourself? HU? ' and so on, I said that I am astonished that that is his answer and his reaction and that I am going to film him, if this goes on.

He kept going.
Please note that though they are two, I am one. I have no one to be witness to their aggression and no one to defend me, save what proof I might take from my phone.

BESCHWERDEN GESUCHT
Haben Sie ähnliche Erfahrungen gemacht?
Schreiben Sie Ihre Beschwerde.

I insisted I wanted my ID back from Kontrolleur B. Attacker A kept going, so I took my phone out and wanted to start filming him.
He screamed at me that I am not allowed to and that he will hit me and brake my phone, that he will brake all my stuff.
He grabbed my phone and wanted to throw it on the floor.
I tried to get my phone back from him, and he started pushing and punching me about.
I got a hold of my phone and started screaming wild for help since he was shaking and hurting me.
Kontrolleur B stood to the side, he did not help me, nor stop Attacker A. Kontrolleur B seemed to enjoy the situation.
I kept on screaming.
Two large men came out of the opposite S-Bahn going into town.
They managed to push Attacker A off me.
I felt very scared, shaking, but also relieved.
Initially I thought they were also BVG Controllers, but they said they were 'normal people' and that their train was going so they had to go.
I left too.

I walked 20 meters down the platform, when a family of 4 adults and 2 children stopped me. They saw the whole thing and asked if I was ok. I said that I am not and that it is disturbing and unacceptable, but that I am very grateful that those two 'Normal People' came out and defended me.
The grandmother said that she had about a month ago a very similar experience to mine, and that we have to get the ID of Attacker A.
I said that I was too scared to go back, since it got very violent very quickly for no real good reason.
The grandfather, a tall imposing man of 60, insisted that we all go, and that I would be safe.

Attacker A did confirm that we would be able to find his personal number under the number on my fine.

Again I left as soon as possible since I did not feel safe in the vicinity of your S-Bahn Kontrolleurs. I don’t want them to have my personal data. Who employed these men, how were they trained? They are threatening and dangerous.

Downstairs at the busstop, I called the S-Bahn help line.
They informed me that it has no point to lodge a complaint through them and that I should write this E-Mail.

I expect a reply back from you.
It doesn't have to be in German, but I need to know, what would be the consequences of this man's (/these men's, since the one's 'doing nothing' is also noteworthy) actions.

regards,
K. de Beer

Beschwerde bewerten!
Meine Forderung an S-Bahn Berlin GmbH: Response from S-Bahn Berlin, depending on what the reaction is, I will decide what to do next


 
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Kommentare und Trackbacks (2)


20.05.2019 | 18:02
von K. De beer noch nicht gelöste Beschwerde | Regelverstoß melden
Finde ich auch onmöglich das da dann einfach KEINE antwort zurück kommt. Ich darf von sbahn vertreter sehr aggresiev angegrffen werden und sbahn berlin ist damit einverstanden?
GEHT NICHT!


03.06.2019 | 20:51
von K. De beer endgültig nicht gelöste Beschwerde | Regelverstoß melden
KEINE reaksion von sbahn berlin.




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