DPD Dynamic Parcel Distribution GmbH & Co. KG (Aschaffenburg)
This is becoming very frustrating. I have sent 3 parcels with DPD (17261018487480, 17261018487481, 17261018487483) from Romania and all 3 of them have problems.
Seeing what happened to me and others, makes me not trust the DPD anymore. It seems to be a common practice for drivers to not deliver packages but note in the system that the consignee was not home.
For example I was told that one of the packages will arrive on 29.11.2018 between 15:52 and 16:52, so I continuously watched the street for any delivery man, but no one came and in the DPD system it says:
29.11.2018 16:05:14 Unsuccessful Delivery
Consignee not present - informed first time [#019]
Next day, on 30.11.2018, I asked again for information because in the system I saw that the delivery for one package will be made on 30.11.2018.
On 30. 11. 2018 reply was these:
Today the deliverer did not take this 81 PK and it landed on some bridge. Unfortunately, I hope I can search next week, because the video department is currently not.
Then, these one is lost, the second package it was returned in Romania and it appears in the system that it will be returned in Berlin on 3/4 December after I wrote and asked for returning.
The third package was not yet in delivery and has only one entrance on 20.11. in DPD depot.
If there is a way to help me recover these packages please help.
07.12.2018 | 07:25
Abteilung: Social Media
Dear Ms. Tanase,
thank you for your message.
We would like to investigate why your parcels haven't arrived yet. Please contact us via E-Mail (socialmediadpd.de) with the subject "Reclabox complaint-Nr. 180738". Thank you very much in advance.
Your DPD Team