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We are in dispute with Atlasglobal (KK) about a delay for 7 hours or so of their flight KK1269 Kuwait-Istanbul on 03.12.2018.

Now we have been informed by the Turkish Directorate General of Civil Aviation that the mentioned flight had been executed as a wet lease and through an Ukrainian Air Operator Certificate (AOC) / under Ukrainian control.

According to the reports of Kuwait (KWI) Airport meteorology station (Terminal Aerodrome Forecast) departing and landing were allowed and whilst Atlasglobal claims bad weather conditions in Kuwait, we are wondering that at least 16 other air services of 9 or so other airlines were realized without any or little delay in that time frame, whilst Atlasglobal was obviously the only air carrier having had difficulties with the weather and their flight.

Although Atlasglobal reported that “Also all of our pilots have the Instrument Rating authority to fly in bad weather conditions (cloud, low visibility, low cloud bottom ceiling, etc.) ” it needs to be asked why then on the previous days with bad weather condition in Kuwait Atlasglobal’s aircraft had been diverted?

As of this and further input from the internet we are raising concern that Atlasglobal resp. its pilots might not have (had) a rating for instrumental operations in order to fly in bad weather conditions causing the severe delay, and until now Atlasglobal hesitates to take evidence resp. providing with a verifying documentation.

Atlasglobal also failed to inform about passenger’s rights (due to Turkish “Regulations on Air Passenger Rights”) and neither provided with the foreseen accommodation but only offered lounge access and change of our connecting flight in Istanbul and therefore violated also Kuwaiti law.

Concerning safety concerns we have to state that (opposite to Atlasglobal’s sayings) before the departure of flight Kuwait-Istanbul on 03.12.2018 their cabin crew did not ask the passengers in the emergency row putting the hand luggage/clothes in question to the head rack. That is why we had to intervene whilst the plane had been already taxiing. On this occasion it also turned out that the two passengers sitting at the emergency exit were neither capable speaking/understanding proper English and therefore obviously safety measures had been violated.

There had been no need talking to the captain immediately (whilst being with the starting process), but the captain in general refused talking to us during the whole flight or even after landing!

Also Atlasglobal’s station manager in Kuwait, refused to meet with us in order to discuss the matter (s)!

Stated by Atlasglobal that “we did our best to help you in minimum time with maximum precision” is just a joke! Or why their representative in both Kuwait and Istanbul told us that they are not responsible and in Istanbul at the transit desk that we should contact Atlasglobal’s staff - based behind (!) immigrations - whilst we were in transit?

Anyway, this doesn’t seem to be a single incident with Atlasglobal as we found uncounted bad “recommendations” of which we quote just three:

"unreliable airline"

A. C. (Lebanon) 25th January 2019

Beirut to Istanbul. They canceled the flight before 2 hours of departure. They never sent explained why. They said tomorrow you can take the flight again at the same time. They kept the people in the airport and they gave people no rooms to stay. Very unreliable airline. I recommend not using their service.

"The flight was delayed"

L B. (Croatia) 18th January 2019

Istanbul to Bodrum. The flight was delayed at first for 20 min and every 20 min for 20 min more. In the end, it was more than 3 and a half hours later until the plane took off. The Atlasglobal staff were coming to the gate one by one and since its a domestic flight I guess they supposed there were no foreign passengers and didn’t give any explanation in any language but Turkish. I tried to ask the staff several times for information on the flight but the crowd was huge and everyone was yelling. The explanation was technical problems. The airline doesn't even have any complaint site to ask for compensation, their website in English crashes every time I open it. Extremely badly organised airline with very bad customer relations.

"never fly Atlasglobal again"

A. H. (United Kingdom) 17th May 2018

Stansted to Izmir. Yesterday 16th May I was telephoned by Atlasglobal at 7.30am to advise me that my flight on the 19th May and return flight on the 26th May had both been cancelled. That’s just three days notice. No explanation and no compensation and they stated there were no alternative flights on these days. The alternative flights they offered me would have doubled the cost of my break, new visa, new taxi booking, additional hotel costs. I had to cancel my break altogether. I’ve never known an airline cancel both flights a week apart in this way and will never fly Atlasglobal again.