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The airberlin flight of august 27 from JFK to Dusseldorf had been cancelled bij Airberlin due to technical problems. Our son of 17 accepted the alternative via Madrid and arrived in Dusseldorf after more than 7 hrs delay. Our daugther made other arrangements. Both are entitled to a compensation because of European Regulations 261/2004. A maximum compensation of 600 per passenger!

We were offered a discount of 100 euro which we did not accept.

A month ago Airberlin offered a compensation of 1200 euro in cash or a discount of 1500 euro on our next flight. We wanted to accept the 1200 euro in cash but are unable to accept this offer, because the system of Airberlin does not recognize our complaintnumber any more.

May be this is a company policy. May be it is a computer problem. We do not know.

Every day we are sending an e mail to Airberlin. We would like to know if Airberlin received our acceptance of their offer. Unfortunately they do not respond. Unfortunately we are not able to get in touch with Airberlin by telephone.

Does anyone have had the same experiece?





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Ja, ich habe die Nutzungsbedingungen gelesen und akzeptiert.


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